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General Data Protection Declaration

1. INTRODUCTION

  1. Welcome to Acmmo Travel an Online Travel Agency (OTA) a part of Acmmo Globaltech Solutions Private Limited. We deeply appreciate your trust, and we are committed to safeguarding your personal data in strict compliance with the GDPR (General Data Protection Regulation)/Data protection and other relevant data protection laws.

2. DEFINITIONS

  1. 2.1. "Personal Data" encompasses any information that relates to an identified or identifiable natural person. This includes, but is not limited to, names, contact information, payment details, travel preferences, and browsing history.
  2. 2.2. "Data Subject" refers to the individual to whom the Personal Data pertains.

3. COLLECTION AND PROCESSING OF PERSONAL DATA

  1. 3.1. We collect and process Personal Data when you interact with our services. This includes:
    1. 3.1.1. Personal information (.i.e. received through the booking process).
    2. 3.1.2. Payment (Acmmo Travel does not keep any credit/debit cards details (eg. credit card number, issue & expire date, and CVV) as the ticket’s payment will be carried out by the merchant account provider.) and billing details.
    3. 3.1.3. Travel preferences and special requests.
    4. 3.1.4. Communication records.
    5. 3.1.5. Technical data collected through cookies and tracking technologies.
  2. 3.2. We collect and process Personal Data for legitimate purposes, which include:
    1. 3.2.1. Facilitating flight travel bookings and hotel reservations.
    2. 3.2.2. Managing and modifying flight and hotel travel itineraries.
    3. 3.2.3. Providing efficient and personalized customer support.
    4. 3.2.4. Sending you relevant marketing and promotional communications (with your explicit consent).
    5. 3.2.5. Complying with legal obligations and regulatory requirements.

4. USE OF PERSONAL DATA

  1. 4.1. Your Personal Data will be used exclusively for the purposes for which it was collected, as detailed in our Privacy Policy.
  2. 4.2. Your Personal Data may be used for the following purposes:
    1. 4.2.1. Processing flight travel bookings and hotel reservations.
    2. 4.2.2. Communicating flight and hotel travel-related information.
    3. 4.2.3. Addressing customer inquiries and providing support.
    4. 4.2.4. Sending marketing communications based on your preferences and consent.
    5. 4.2.5. Complying with legal obligations, such as reporting to authorities.
    6. 4.2.6. Statistical purpose.

5. SHARING AND DISCLOSURE OF PERSONAL DATA

  1. 5.1. To fulfil your travel bookings and reservations, we may share your Personal Data with third-party service providers, including airlines, hotels, and payment processors.
  2. 5.2. We will never sell, rent, or trade your Personal Data to third parties for their marketing purposes without obtaining your explicit and unambiguous consent.

6. DATA SECURITY AND PROTECTION

  1. 6.1. Comprehensive Measures to Safeguard Your Personal Data
  2. At Acmmo Travel, we prioritize the security and protection of your Personal Data. To achieve the highest level of data security, we have established robust technical and organizational safeguards designed to prevent unauthorized access, disclosure, alteration, or data destruction. These security measures encompass:
  3.  
  4. 6.1.1. Encryption: We employ advanced encryption methods to render your Personal Data unreadable to unauthorized individuals, both during transmission and storage. This encryption ensures that even in the event of data interception, your information remains confidential and secure.
  5. 6.1.2. Access Controls: Access to your Personal Data is strictly limited to authorized personnel who require it for legitimate purposes, such as processing travel bookings or providing customer support. Our access control mechanisms ensure that only authorized individuals with the appropriate permissions can access and manage your data.
  6. 6.1.3. Regular Security Audits: We conduct periodic security audits and assessments to assess the effectiveness of our security measures and identify potential vulnerabilities. These audits play a crucial role in proactively detecting and addressing any security threats, thereby enhancing the protection of your Personal Data.
  7. 6.1.4. Employee Training: Our staff undergoes comprehensive training in data security and privacy practices. This training ensures that our team is well-informed about the significance of safeguarding Personal Data and is equipped to handle it securely.
  8. 6.1.5. Incident Response Plan: In the unlikely event of a data breach or security incident, we have a meticulously developed incident response plan in place. This plan includes immediate actions to contain the breach, investigation procedures, notification to affected parties, and remediation steps. Its purpose is to minimize any potential impact on your Personal Data.
  1. By implementing these rigorous technical and organizational measures, Acmmo Travel is committed to upholding the highest standards of data security and protection. Our goal is to ensure that your Personal Data remains confidential, intact, and secure throughout your interactions with our services.

7. DATA SUBJECT RIGHTS

  1. 7.1. In accordance with the GDPR/Data protection, you have the following rights concerning your Personal Data:
    1. 7.1.1. To access your Personal Data.
    2. 7.1.2. To correct inaccuracies in your Personal Data.
    3. 7.1.3. To take out consent for processing (where applicable).
    4. 7.1.4. To request the erasure of your Personal Data (subject to legal requirements).
    5. 7.1.5. To object to the processing of your Personal Data.
    6. 7.1.6. To receive your Personal Data in a structured, commonly used, and machine-readable format.
  2. 7.2. To exercise any of these rights or inquire about your Personal Data, please contact us using the provided contact information.

8. COOKIES AND TRACKING TECHNOLOGIES

  1. Our website employs cookies and similar tracking technologies to enhance user experience and provide personalized content. By using our website, you consent to the use of these technologies, as outlined in our Cookie Policy.

9. CHANGES TO TERMS AND CONDITIONS

  1. We retain the right to amend these General Data Protection Declarations to reflect changes in our business practices or legal requirements. We will prominently publish any updates on our website.

10. CONTACT INFORMATION

  1. Should you have any questions, concerns, or requests related to our data protection practices or the handling of your Personal Data, please contact us at dataprotection@acmmotravel.com.

11. APPLICABLE LAW AND JURISDICTION

  1. These Terms and Conditions are governed by and interpreted in accordance with applicable General Data Protection Regulation/Data Protection Law. Any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Gurugram (HR) India.