9643618733
ticketsupport@acmmotravel.com
INR
▼

Cancellation & Refund Policy

1. BOOKING CANCELLATION

  1. 1.1. Cancellation Option: Customers have the flexibility to cancel their bookings made through Acmmo Travel (Online Travel Agency). Cancellation requests can be initiated by reaching out to our customer support team at ticketsupport@acmmotravel.com.
  2. 1.2. Cancellation Policies: Please note that cancellation policies may differ depending on the type of travel service (e.g., flights, hotels) and the specific terms and conditions set forth by the service provider. It is advisable for customers to carefully review the cancellation policies provided by service providers during the booking process.

2. CANCELLATION FEES

  1. 2.1. APPLICABLE CHARGES
  1. 2.1.1. Service-Specific Fees: It is important to note that the specific cancellation fees and charges are determined by the type of travel service (e.g., flights, and hotels) and are governed by the terms and conditions established by the respective service providers. These fees can vary widely and are outlined by service providers during the booking process.
  2. 2.1.2. Transparent Disclosure: Acmmo Travel is committed to providing clear and transparent information regarding these cancellation fees. Customers will be explicitly informed of any applicable charges at the time of booking and during the cancellation process.
  3. 2.1.3. Varied Fee Structures: Please be aware that different travel services may employ distinct fee structures for cancellations. These structures are based on factors such as the type of service, its provider, booking details, and proximity to the scheduled service date.
  4. 2.1.4. Timeliness of Cancellation: The timing of cancellations can also affect the applicable charges. Some service providers may offer more lenient cancellation terms (if any) and lower fees (if any) if cancellations are made well in advance of the scheduled service date.
  5. 2.1.5. Third-Party Fees: In cases where bookings are made through third-party intermediaries or booking platforms, additional fees may apply as stipulated by those intermediaries. Acmmo Travel will transparently communicate any such fees to customers.
  6. 2.1.6. Refund Deductions: In situations where a refund is applicable following a cancellation, the refund amount may be subject to deductions, including any applicable cancellation fees, merchant/bank payment processing fees, booking cancellation handling/service charges or non-refundable portions of the booking. It is important for customers to be aware of these potential deductions.
  7. 2.1.7. Review of Cancellation Fees: To ensure a comprehensive understanding of cancellation fees, customers are strongly encouraged to review the cancellation fee policies provided by service providers and additional charges (. i.e. 5% aside from when the 'Cancelation Policy' states generally) during the booking process. This proactive approach empowers customers to make informed decisions regarding cancellations.

3. REFUNDS

  1. 3.1 REFUND ELIGIBILITY
  1. 3.1.1. Determinants of Eligibility: Eligibility for a refund hinge on several pivotal factors, including:
  2. 3.1.1.1. Service Type: Refund eligibility differs based on the specific travel service type (e.g., flights, and hotels) that has been booked. Each service type may come with its distinct refund policies, as stipulated by the respective service provider.
  3. 3.1.1.2. Service Provider Policies: The primary determinants of refund eligibility are the terms and conditions established by the service provider. These provider-specific policies outline essential details such as cancellation timeframes, refund percentages, and any relevant charges.
  4. 3.1.1.3. Timing of Cancellation: The timing of the cancellation concerning the scheduled service date plays a pivotal role. Service providers often distinguish between cancellations made significantly in advance (if any) and those occurring closer to the service date (if any).
  5. 3.1.2. Customer Awareness: To empower customers to make informed decisions regarding refund eligibility, we strongly encourage a thorough review of the refund policies presented by service providers during the booking process. These policies are typically accessible on our platform during booking process (if any) and offer comprehensive insights into eligibility criteria (if any).
  6. 3.1.3. Transparent Communication: Acmmo Travel maintains a steadfast commitment to transparently communicate refund eligibility. Customers will receive unambiguous and concise information regarding their eligibility status at the point of cancellation (if any).
  7. 3.1.4. No-Show Considerations: In instances where customers do not utilize a booked service and do not provide advance notice (no-show), refund eligibility, if applicable, will be subject to the terms and conditions established by the service provider. Such situations may lead to limited or non-refundable amounts.
  8. 3.1.5. Currency Conversion: For international bookings involving currency conversion, refunds may also be subject to currency conversion rates and associated fees imposed by financial institutions. Acmmo Travel bears no responsibility for discrepancies in refund amounts attributed to currency conversion.
  9. 3.1.6. Discrepancies and Inquiries: In the event that customers believe that their refund eligibility status is inaccurately represented or if they possess inquiries related to their eligibility, they are strongly encouraged to expeditiously contact our customer support team at ticketsupport@acmmotravel.com. Our team is committed to offering clarification and resolving any inquiries promptly.
  10. 3.1.7. Third-Party Bookings: For bookings conducted via third-party intermediaries or booking platforms, refund eligibility may be influenced by the policies governing those intermediaries. Customers will be adequately informed of any such third-party policies during the booking process.
  11. 3.1.8. Right to Appeal: Acmmo Travel acknowledges the paramount importance of customer satisfaction. In cases where a customer believes that their refund request has been unjustly declined based on the service provider's policy, they retain the right to appeal the decision with us. We are dedicated to conducting a thorough review of such appeals.
  1. 3.2. REFUND PROCESSING
  1. 3.2.1. Refund Eligibility: Eligibility for a refund is contingent upon various factors, including the type of travel service, specific terms and conditions set by the service provider, and the timing of the cancellation. It is essential for customers to thoroughly review the refund policies outlined by service providers during the booking process to comprehend their eligibility status.
  2. 3.2.2. Transparency: Acmmo Travel maintains a steadfast commitment to transparency throughout the refund process. Customers will receive clear and transparent information regarding refund eligibility, including any applicable fees and deductions.
  3. 3.2.3. Timeliness: We recognize the importance of expeditious refund processing. Upon receiving a valid refund request, Acmmo Travel strives to process refunds promptly and efficiently.
  4. 3.2.4. Payment Method: Refunds will typically be issued using the same payment method originally used for the booking. For example, if the booking was paid for with a credit card, the refund will be credited back to the same credit card.
  5. 3.2.5. Adherence to Service Provider Policies: The timing and manner of refunds may vary in accordance with the policies of the respective service providers. Acmmo Travel diligently adheres to the guidelines established by these providers to ensure a seamless refund process.
  6. 3.2.6. Processing Duration: The duration required to process a refund may fluctuate based on several variables, including the policies of the service provider, the method of payment, and the processing times of financial institutions. While we aim for swift refund processing, it is advisable to allow for some flexibility in the processing duration.
  7. 3.2.7. Open Communication: Acmmo Travel maintains an open line of communication with customers throughout the refund process. Customers will receive notifications confirming the initiation of the refund, as well as any updates or additional information when deemed necessary.
  8. 3.2.8. Currency Conversion: In instances where international bookings involve currency conversion, refunds may also be subject to currency conversion rates and fees imposed by financial institutions. Acmmo Travel shall not bear responsibility for any discrepancies in refund amounts attributable to currency conversion.
  9. 3.2.9. Discrepancies: If customers identify any discrepancies or encounter issues related to the refund amount or processing timing, we encourage them to promptly contact our customer support at ticketsupport@acmmotravel.com team for prompt resolution.
  10. 3.2.10. No-Show Situations: In cases of no-shows, where customers fail to utilize a booked service without prior cancellation, any applicable refunds, if permitted, will be subject to the terms and conditions of the service provider and may be limited or non-refundable.
  11. 3.2.11. Review of Refund Policies: To foster a comprehensive understanding of refund processing, customers are strongly advised to review the refund policies supplied by service providers during the booking process. Should they have any questions or concerns regarding their refund, they are encouraged to reach out to our customer support team at ticketsupport@acmmotravel.com for clarification.

4. NO-SHOW POLICY

  1. No-Show Scenarios: In cases where a customer fails to fulfil a booked service without prior cancellation, they may not be eligible for a refund, and the terms and conditions of the service provider will govern the situation.

5. DISCLAIMER OF LIABILITY

  1. At Acmmo Travel, we place immense value on our customers and are committed to delivering exceptional service. However, it's essential to acknowledge that there are factors beyond our control that can impact travel plans. This "Disclaimer of Liability" section outlines the limitations of our liability in such circumstances.
  1. 5.1. LIMITATION OF LIABILITY:
  2. 5.1.1. We want to be forthright about our limitations regarding liability. Acmmo Travel bears no liability for any direct, indirect, consequential, or incidental damages that customers may incur as a result of cancellations, delays, or changes to travel services, encompassing flights, hotels, or any other service booked through our agency.
  3. 5.1.2. This limitation extends to all aspects of travel plans that may be affected, including accommodation, transportation, activities, or any other service facilitated through our agency.
  1. 5.2. CIRCUMSTANCES BEYOND OUR CONTROL:
  2. It is imperative to grasp that travel disruptions can stem from circumstances beyond our sphere of influence. These circumstances encompass, but are not restricted to:
  3. 5.2.1. Weather: Unpredictable weather conditions can lead to flight cancellations, airport closures, or modifications in travel itineraries.
  4. 5.2.2. Natural Disasters: Events such as earthquakes, hurricanes, or volcanic eruptions can disrupt travel plans and necessitate alterations or cancellations.
  5. 5.2.3. Political Events: Political unrest, civil disturbances, or changes in government regulations may result in travel advisories, cancellations, or delays.
  6. 5.2.4. Strikes: Labor strikes within the travel industry or by related service providers can lead to disruptions and changes in travel services.
  7. In such situations, the cancellation and refund policies outlined by the service providers will apply (if any).
  1. 5.3. ACKNOWLEDGMENT OF UNFORESEEN EVENTS:
  2. We underscore that despite our best efforts to provide a seamless travel experience, unforeseen events can and do transpire. These events may necessitate adjustments to travel arrangements, and Acmmo Travel cannot be held accountable for the repercussions of such events.
  1. 5.4. IMPORTANCE OF TRAVEL INSURANCE:
  2. Given the potential for unforeseen circumstances, we wholeheartedly encourage customers to contemplate acquiring comprehensive travel insurance. Travel insurance can offer coverage and financial safeguarding in the event of cancellations, delays, or other unexpected occurrences during your trip.
  1. 5.5. CONTACT AND SUPPORT:
  2. In the event of travel disruptions or concerns regarding changes in your travel plans, our customer support team is readily available to assist you. While we may not control the circumstances, we are unwavering in our commitment to provide guidance and support to help you navigate any challenges that may arise.

6. CANCELLATION INITIATION PROCESS

  1. At Acmmo Travel, we aim to provide customers with comprehensive guidance on the cancellation initiation process to ensure a seamless experience. Please take note of the following key points:
  1. 6.1. CUSTOMER RESPONSIBILITY:
  2. 6.1.1. It is essential for customers to recognize that initiating the cancellation process is their responsibility, and it must be done in accordance with the policies of the specific service provider associated with their booking.
  3. 6.1.2. Each service provider may have distinct procedures and requirements for cancellations. Therefore, customers must be proactive in understanding and adhering to these policies.
  1. 6.2. CLEAR INSTRUCTIONS:
  2. 6.2.1. To assist customers in initiating cancellations effectively, we provide clear and concise instructions on how to contact the service provider directly. These instructions are typically provided in the booking confirmation documentation.
  3. 6.2.2. We recommend that customers carefully follow the provided instructions to ensure that their cancellation requests are directed to the appropriate channels.
  1. 6.3. DIRECT SERVICE PROVIDER CONTACT:
  2. 6.3.1. Customers may need to reach out directly to the service provider responsible for their travel service, such as an airline, and hotel, to initiate cancellations or make changes to their bookings.
  3. 6.3.2. Contact information for the service provider, including phone numbers, email addresses (if any), and website links (if any), will be made available to customers for their convenience.
  1. 6.4. BOOKING REFERENCE INFORMATION:
  2. 6.4.1. When contacting the service provider for cancellation purposes, customers should be prepared to provide relevant booking reference information. This information helps the service provider locate the specific booking and process the cancellation accurately.
  3. 6.4.2. Customers can typically find their booking reference details in their booking confirmation documentation or email depending on the service provider's procedures.
  1. 6.5. CANCELLATION DEADLINES:
  2. 6.5.1. Customers should be aware of any cancellation deadlines established by the service provider, as failure to cancel within the stipulated timeframe may result in fees or limitations on refunds.
  3. 6.5.2. To avoid unnecessary charges, it is crucial to initiate cancellations well in advance of the scheduled service date, adhering to the service provider's policies.
  1. 6.6. DOCUMENTATION AND CONFIRMATION:
  2. 6.6.1. After initiating the cancellation process with the service provider, customers should retain any communication or confirmation of cancellation provided by the service provider as proof of the request.
  3. 6.6.2. This documentation serves as a valuable record and may be required in case of disputes or for reference regarding refund processing.
  1. 6.7. CUSTOMER SUPPORT ASSISTANCE:
  2. 6.7.1. In the event that customers encounter challenges or require assistance during the cancellation initiation process, our customer support team is readily available to offer guidance and support. Customers can reach out to us at ticketsupport@acmmotravel.com for clarification, advice, or support when necessary.

7. RESERVATION OF RIGHTS

  1. At Acmmo Travel, we place a strong emphasis on transparency and our ability to adapt to evolving circumstances for the benefit of our customers. As a result, we want to clearly communicate our company's rights and commitments in relation to our Cancellation & Refund Policy. This section outlines our prerogatives to ensure that our policies continue to be equitable and effective for both our customers and our operations.
  1. 7.1. MODIFICATION AND UPDATES:
  2. 7.1.1. We retain the right to modify, update, or amend any aspect of our Cancellation & Refund Policy at our discretion. These alterations may be prompted by various factors, including changes in industry standards, legal requirements, or improvements to our services.
  3. 7.1.2. It is essential to understand that these adjustments may occur at any time and without prior notice. While we strive to convey changes effectively, it is the responsibility of our customers to stay informed about the most recent version of the policy.
  1. 7.2. APPLICABILITY OF POLICY:
  2. 7.2.1. It is crucial to underscore that the most current edition of our Cancellation & Refund Policy will govern all bookings, cancellations, and refund requests made through Acmmo Travel.
  3. 7.2.2. We want to stress that by utilizing our services, customers agree to abide by the latest version of the policy, and any alterations to the policy will be binding for all transactions, irrespective of when the booking was made.
  1. 7.3. COMMUNICATION OF CHANGES:
  2. 7.3.1. Although we may not provide advance notice of policy changes, we are committed to maintaining transparency. Revisions to the Cancellation & Refund Policy will be promptly reflected on our website, and we encourage customers to routinely review this policy for updates.
  3. 7.3.2. In the event of substantial modifications, we will make reasonable efforts to inform customers through email or other communication channels, ensuring that our customers are aware of and comprehend the revisions.
  1. 7.4. FEEDBACK AND INQUIRIES:
  2. 7.4.1. We value customer feedback and inquiries regarding our Cancellation & Refund Policy. If you have questions or concerns about any policy changes, we encourage you to reach out to our customer support team at feedback@acmmotravel.com. We are here to provide clarification and address any inquiries promptly.
  1. 7.5. COMMITMENT TO FAIRNESS:
  2. 7.5.1 We want to assure our customers that any adjustments or updates to our policy are made with the aim of enhancing fairness and transparency in our interactions. We remain steadfast in upholding high service standards and facilitating seamless travel experiences.

8. SERVICE PROVIDER RESPONSIBILITY

  1. At Acmmo Travel, we consider it essential to clarify the roles and responsibilities within the travel booking process. This section delineates the distinction between our agency, the intermediary, and the service providers responsible for delivering travel services.
  1. 8.1. INTERMEDIARY ROLE:
  2. 8.1.1. Acmmo Travel functions as an intermediary in the travel booking process. Our primary role is to facilitate travel bookings on behalf of our customers. We act as a bridge between travellers and a wide network of service providers, which includes airlines, and hotels.
  3. 8.1.2. Our responsibilities as an intermediary encompass assisting customers in locating and booking travel services, offering information and options, and processing payments for these services. Our aim is to streamline the travel booking experience and provide customers with an extensive array of choices.
  1. 8.2. DIRECT SERVICE PROVIDERS:
  2. 8.2.1. It is crucial to emphasize that Acmmo Travel does not directly provide travel services, such as flights, and hotels. These services are furnished by third-party entities commonly referred to as "service providers."
  3. 8.2.2. Our agency collaborates with a diverse selection of reputable service providers to offer customers a broad spectrum of travel options. These service providers are responsible for delivering the specific travel services that customers book.
  1. 8.3. CANCELLATION AND REFUND POLICIES:
  2. 8.3.1. The formulation of cancellation and refund policies rests entirely with the respective service providers. Each service provider may have distinct policies governing cancellations, modifications, and refunds for their services.
  3. 8.3.2. It is essential for customers to understand that these policies can vary significantly based on factors such as the type of service, the provider's terms and conditions, and other considerations. Acmmo Travel does not have control over the creation of these policies.
  1. 8.4. TRANSPARENT COMMUNICATION:
  2. 8.4.1. We are committed to maintaining transparent communication with our customers. We strive to provide accurate and up-to-date information regarding travel services, including pricing, availability, and policies. However, it is crucial to recognize that service provider policies may change without prior notice.
  1. 8.5. CUSTOMER SUPPORT AND ADVOCACY:
  2. 8.5.1. Acmmo Travel is dedicated to supporting our customers throughout their travel journey. While we do not establish service provider policies, we are here to assist customers with inquiries, offer guidance on navigating these policies, and advocate on their behalf when required.
  1. 8.6. BOOKING AGREEMENT:
  2. 8.6.1. When customers book travel services through our agency, they enter into a contractual agreement with the respective service providers. This agreement outlines the terms and conditions specific to the chosen service, including cancellation and refund policies.
  3. 8.6.2. It is imperative for customers to review and understand these terms before finalizing their bookings. By booking through our agency, customers acknowledge and accept the terms set forth by the service providers.

9. SERVICE PROVIDER'S TERMS AND CONDITIONS

  1. When booking travel services through Acmmo Travel, we highly encourage our valued customers to take the time to thoroughly review and fully understand the terms and conditions set forth by the specific service providers they choose for their travel arrangements. These terms and conditions are integral to ensuring a smooth and informed travel experience. Here's why it's essential:
  1. 9.1. CANCELLATION DEADLINES:
  2. 9.1.1. Each service provider may establish their unique cancellation deadlines, dictating when a booking can be cancelled without incurring fees or penalties (if any). These deadlines can vary widely depending on the type of service and the provider's policies.
  3. 9.1.2. By carefully reviewing and adhering to these cancellation deadlines, customers can make informed decisions regarding cancellations or modifications to their travel plans. This proactive approach can help avoid unnecessary charges and streamline the process.
  1. 9.2. REFUND POLICIES:
  2. 9.2.1. The terms and conditions of service providers often include detailed information about their refund policies. These policies outline the circumstances under which refunds are granted, refund processing times, and any associated fees or deductions.
  3. 9.2.2. Understanding these policies is crucial, as they directly impact the potential for refunds in cases of cancellations or changes. Being aware of the refund eligibility criteria and procedures ensures that customers can navigate these situations effectively.
  1. 9.3. BOOKING AMENDMENTS:
  2. 9.3.1. Terms and conditions may also cover the process of making amendments to bookings, such as changes in travel dates, or other booking details. Service providers may have specific guidelines, fees, or restrictions regarding these modifications.
  3. 9.3.2. Customers who are well-informed about these provisions can make adjustments to their bookings while minimizing any associated costs or inconveniences.
  1. 9.4. TRAVEL DOCUMENTATION AND REQUIREMENTS:
  2. 9.4.1. Service providers often outline essential travel documentation and requirements in their terms and conditions. This information may include passport validity, visa requirements, health and vaccination prerequisites, and baggage regulations.
  3. 9.4.2. Ensuring compliance with these requirements is fundamental to a hassle-free travel experience. Reviewing and meeting these criteria in advance helps prevent last-minute complications during travel.
  1. 9.5. LIABILITY AND RESPONSIBILITIES:
  2. 9.5.1. The terms and conditions may also specify the liability and responsibilities of both the customer and the service provider. Understanding these aspects is crucial in the event of unforeseen circumstances or disputes.
  3. 9.5.2. Being aware of each party's responsibilities can help customers make informed decisions and take appropriate actions when issues arise during their travels.
  1. 9.6. PROVIDER’S CONTACT INFORMATION AND SUPPORT:
  2. 9.6.1. Customers should retain contact information for the service provider, such as customer support or emergency contact details, in case they need to communicate directly with them during their travels.

10. NON-TRANSFERABILITY

  1. At Acmmo Travel, we want to ensure that our customers are well-informed about the non-transferability of bookings, as it is a crucial aspect of the travel experience. Please take note of the following details regarding this policy:
  1. 10.1. GENERAL NON-TRANSFERABILITY:
  2. 10.1.1. In most cases, bookings made through our agency are considered non-transferable between customers. This means that the individual or party who made the original booking is typically the only one authorized to utilize the travel services associated with that booking.
  3. 10.1.2. The principle of non-transferability is a standard practice in the travel industry and is designed to maintain clarity, accountability, and compliance with service provider policies.
  1. 10.2.  SERVICE PROVIDER DISCRETION:
  2. 10.2.1. The non-transferability of bookings is primarily governed by the terms and conditions set forth by the respective service providers, such as airlines, and hotels.
  3. 10.2.2. Service providers may have their specific policies regarding the transfer of bookings, which could vary depending on the type of service and the provider's practices (if any). Some service providers may allow transfers under certain conditions, while others may strictly enforce non-transferability.
  1. 10.3. PROVIDER-SPECIFIC TERMS:
  2. 10.3.1. Customers should carefully review the terms and conditions of the specific service provider associated with their booking to understand whether transfers are permitted and the conditions under which they may be allowed.
  3. 10.3.2. In cases where service providers permit transfers, it is essential to comply with their guidelines and procedures to facilitate a smooth and legitimate transfer process (if any).
  1. 10.4. IMPACT ON CANCELLATIONS AND REFUNDS:
  2. 10.4.1. The non-transferability policy may have implications for cancellations and refunds. In situations where bookings are non-transferable, customers who are unable to utilize the booked services may need to follow the cancellation process outlined by the service provider.
  3. 10.4.2. Any applicable refund eligibility and procedures will also be subject to the terms and conditions of the service provider.
  1. 10.5. CUSTOMER AWARENESS:
  2. 10.5.1. We emphasize the importance of customers being aware of and respecting the non-transferability policy associated with their bookings. Attempting to transfer bookings without proper authorization may result in service denials or complications during travel.
  3. 10.5.2. To avoid any issues related to non-transferability, we encourage customers to make new bookings when necessary, taking into account the specific travel needs of each traveller.

11. NO AGENCY RELATIONSHIP

  1. At Acmmo Travel, we want to ensure that our customers have a clear understanding of the nature of our relationship. Please take note of the following details regarding the absence of an agency relationship:
  1. 11.1. NO AGENCY, PARTNERSHIP, OR JOINT VENTURE:
  2. 11.1.1. It is essential to clarify that the relationship between our company and its customers is not one of agency, partnership, or joint venture. We do not act as agents, partners, or co-venturers with our customers in any capacity.
  3. 11.1.2. Our role is that of a booking intermediary, which means that we facilitate travel bookings on behalf of our customers, connecting them with various service providers in the travel industry.
  1. 11.2. STRICTLY A BOOKING INTERMEDIARY:
  2. 11.2.1. Emphasize that our role is strictly that of a booking intermediary, and we do not directly provide travel services. Instead, we assist customers in securing reservations and bookings with service providers such as airlines, and hotels.
  3. 11.2.2. Our primary function is to serve as a bridge between customers and service providers, simplifying the booking process and ensuring that customers have access to a wide range of travel options.
  1. 11.3. INDEPENDENCE OF SERVICE PROVIDERS:
  2. 11.3.1. Stress that each service provider we collaborate with operates independently and has its policies, terms, and conditions. These service providers are responsible for delivering the travel services as described in their offerings.
  3. 11.3.2. While we strive to facilitate seamless bookings and provide information, it is important to note that we do not have direct control over the actions, operations, or policies of these independent service providers.
  1. 11.4. CUSTOMER-CENTRIC APPROACH:
  2. 11.4.1. Our commitment is to provide exceptional customer service, helping customers navigate the booking process, understand the terms and conditions associated with their bookings, and address any inquiries or concerns.
  3. 11.4.2. While we do not directly provide travel services, we are dedicated to ensuring that our customers have a positive and hassle-free experience when using our platform to make travel arrangements.
  1. 11.5. TRANSPARENCY AND INFORMATION:
  2. 11.5.1. We place a strong emphasis on transparency and strive to provide customers with accurate and comprehensive information about travel services and bookings. This information enables customers to make informed decisions regarding their travel plans.
  3. 11.5.2. Customers can access detailed information about service providers, their offerings, and the terms and conditions associated with each booking while booking process on service provider platforms.

12. DISPUTE RESOLUTION

  1. At Acmmo Travel, we are committed to ensuring transparent and fair procedures for resolving any disputes that may arise during our business interactions. Please take note of the following details regarding our dispute resolution process:
  1. 12.1. DISPUTE RESOLUTION PROCEDURE:
  2. 12.1.1. We acknowledge that disputes may occasionally occur between our company and our valued customers. In such instances, we are dedicated to resolving these disputes in a fair and efficient manner.
  3. 12.1.2. Our typical approach to dispute resolution involves the use of alternative dispute resolution (ADR) methods, such as arbitration or mediation. These ADR methods provide an impartial and neutral platform for addressing disagreements.
  1. 12.2. ARBITRATION OR MEDIATION:
  2. 12.2.1. Arbitration or mediation is often utilized to resolve disputes, as it offers a quicker and more cost-effective means of finding a mutually agreeable solution when compared to traditional litigation.
  3. 12.2.2. In cases necessitating arbitration or mediation, we ensure that the process adheres to the relevant rules and regulations governing alternative dispute resolution.
  1. 12.3. APPLICABLE JURISDICTION AND GOVERNING LAW:
  2. 12.3.1. In situations where legal disputes cannot be resolved through ADR or when legal action becomes necessary, the applicable jurisdiction and governing law will be specified.
  3. 12.3.2. It's important to note that the choice of jurisdiction and governing law may depend on various factors, including the nature of the dispute and the our company's location (.i.e. Gurugram, HR).
  1. 12.4. CUSTOMER SUPPORT AND ASSISTANCE:
  2. 12.4.1. Our customer support team is readily available at disputebooking@acmmotravel.com to assist customers with any disputes or concerns they may encounter. We strongly encourage customers to initiate the dispute resolution process by contacting our customer support team.
  3. 12.4.2. Our dedicated team is trained to provide guidance, facilitate communication, and work towards a resolution that is equitable and satisfactory to all parties involved.
  1. 12.5. TRANSPARENCY AND COMMUNICATION:
  2. 12.5.1. Throughout the dispute resolution process, we place a premium on transparency and open communication. We ensure that customers are informed about the progress and status of their dispute, keeping them apprised of the steps being taken to address the issue.
  1. 12.6. EFFICIENCY AND TIMELINESS:
  2. 12.6.1. We understand the importance of promptly resolving disputes. Our primary aim is to efficiently manage disputes and reach a resolution as swiftly as possible, with the least disruption or inconvenience to our customers.
  1. 12.7. COMPLIANCE WITH LEGAL REQUIREMENTS:
  2. 12.7.1. We are unwavering in our commitment to adhering to all relevant legal requirements and regulations pertaining to dispute resolution. Our procedures are designed to align with applicable laws and standards.

13. MODIFICATION OF BOOKINGS/CONTACT INFORMATION

  1. 13.1. Requesting Changes, Assistance and Inquiries: Customers desiring booking cancellation, booking modifications, or other inquiries related to travel reservations to their bookings should contact our customer support team at ticketsupport@acmmotravel.com. Changes are subject to availability and may be accompanied by additional fees as determined by the service provider.